Governance | Mentisor

The Case of the Missing Customer

It was a dark and stormy night my friends. The type of E-mail storm that pushes the mail account to over capacity in a few minutes. I was sitting in my cube wondering if my earned value would allow me to either purchase my dream car (a Lada with white wall tires) or less of a beating at… Read More »

Delivering to the Solution vs. Delivering to the Customer

Many of us have seen it. The notorious “black box” is dropped into the rack, plugged in, powered up, and once a few pings and system or application checks are completed, the project is declared “delivered” and the team quickly disappears. Eventually, of course, something goes wrong and in many cases an already overworked support team needs to… Read More »